McLaughlin Award Nomination

What systems and processes exist to promote ongoing customer service improvement across the organization? Please include examples of actual or planned innovations to improve customer service.

What is the employee involvement?

What is the mission, philosophy or guiding principle that directs your approach to customer service?

What is done at all levels to develop and promote this approach?

How does your company leadership inspire your employees toward excellence in service?

What training and development programs exist to drive development in customer service at all levels of the organization?

How does the organization recognize and reward staff in relation to customer service.

How does your organization encourage, process and use customer and employee feedback?

What mechanism and authority does staff have to solve customer problems?

Provide information on industry related awards.

Provide a list of involvement in community service projects.