McLaughlin Awards Honorees

The William F. McLaughlin Hospitality Award for Service Excellence is the pinnacle of recognition in Michigan’s hospitality industry, honoring businesses that demonstrate exceptional customer service and community impact. For 2025, we are proud to announce that the esteemed award goes to Shinola Hotel. Their unwavering commitment to innovation, employee empowerment, and community partnership has set a new standard in the industry, making them a true leader in Detroit’s vibrant hospitality scene. Congratulations to Shinola Hotel for their exemplary contributions!

Past Recipients

• Shinola Hotel (2025)
• House of Pure Vin (2024)
• Detroit Riverfront Conservancy (2023)
• Premium Event Services (2019)
• Cobo Center (2018)
• The Townsend Hotel (2017)
• Detroit Zoo (2016)
• Wayne County Airport Authority (2015)
• The Henry Ford (2014)

The William F. McLaughlin Hospitality Award for Service Excellence is the pinnacle of recognition in Michigan’s hospitality industry, honoring businesses that demonstrate exceptional customer service and community impact. This year, we are proud to announce that the esteemed award goes to Shinola Hotel. Their unwavering commitment to innovation, employee empowerment, and community partnership has set a new standard in the industry, making them a true leader in Detroit’s vibrant hospitality scene. Congratulations to Shinola Hotel for their exemplary contributions!