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Check in at the hotel 8th of May 11:30am , i'am a usual guest in this hotel and the receptionist kylie is truly a professional and helpful emplyee, she always do her best to get all of my requests done in a very short time and exactly as i asked for, on top of this she is very presentable and pilot , many times i asked for a room a change and she always help on this and after that she check if i liked the room or if i want to change it , in my opinion thats the ideal service that is required in any hotel .