More than twenty years ago, the Detroit Metro Convention & Visitors Bureau named its awards program that celebrates outstanding service in the hospitality industry after it: Recognition of Service Excellence (ROSE).
We recognize service excellence because hospitality is important business in metro Detroit. It attracts 14.9 million visitors annually. It has grown 60,000 jobs. It contributes nearly $6.6 billion to our tri-county economy every year.Vote
The William F. McLaughlin Hospitality Award for Service Excellence celebrates best practices and innovation in customer service. This award is given to a DMCVB member partner for outstanding accomplishments in customer service. The nominating company should demonstrate a history of accolades for outstanding achievement in delivering customer service excellence in the hospitality industry.
With customer service expectations continually rising, the hospitality industry is aware of the value and role that customer service plays in achieving business success.
- Thank you to all who participated in this year’s program. Nominations are now closed. Online voting will open June 15 and close June 30. Please visit the site to cast your vote.
- Save the date for the 2016 ROSE Awards Ceremony & Reception to be held on Wednesday, Aug. 24, 2016 (evening) at the Detroit Institute of Arts.
- Congratulations to this year’s winners and many thanks to those who attended the 2015 ROSE Awards Ceremony & Reception at the Detroit Opera House. We also extend warm appreciation to our sponsors who helped to make for a memorable event. Stay tuned for the press releases, event photos and highlights video.